Salesforce Admin/Technical Support Executive - London

Ref: 
DAL011/0/-

Requirements:

  • Minimum of 2-3 years in a technical support role
  • Business/Marketing/IT solutions background
  • Understands and escalates issues efficiently and appropriately
  • Ability to successfully communicate with departments across the organization including senior management, consultants and business operations
  • Knowledge of Apex (desired) or similar CRM language, HTML, CSS, Javascript & MS Office Package
  • Solid, functional salesforce.com application knowledge
  • Or qualified with any of the following: Salesforce Sales Cloud Consultant, Salesforce Pardot Consultant, Salesforce Marketing Cloud Consultant, 2nd Class degree (or higher) in IT/Computing subject; or Appropriate professional IT/Computing qualifications
  • Independent, self-motivated, proactive, results-oriented and able to define and provide a high level of customer satisfaction through the delivery of high quality technical support services

Responsibilities:

  • Managing day to day IT operations of the business
  • Sales cloud consultancy and implementing solutions into sales environment
  • Researching and implementing new solutions to optimize business operations at Delta
  • Obtaining replacement or specialist components, fixtures or fittings
  • Managing Salesforce CRM, keeping up to date with the platform’s development and identifying new opportunities to improve and optimize the way the CRM system is used by the business
  • Research on marketing improvements, its implementation and management (such as act-on and Mailchimp)
  • Working together with the business to improve client and candidate reach across channels
  • Working with website developers in managing/modifying the website and best practices to enhance Delta’s digital footprint
  • Managing and keeping track of Delta credentials/usage on 3rd party accounts

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